Skip to content
c Cohostbnb
Get started

Trust & Guarantees

Promises with fine print, not the other way around.

Every cohost makes promises. Below are ours — and the exact terms underneath them. If a promise has a "but," that "but" is on this page.

Promise 01
01

Underperformance guarantee — full-service management engagements only

This applies to full-service management engagements, where we take a management fee — those are arranged by contract and are not purchasable on this site. The plans you can buy here today are software subscriptions (Assisted $19, Autonomous BYO $39, Autonomous Managed $79 per month); they are covered by our published refund policy, not by this guarantee, because there is no management fee to waive. Where a management engagement is in place: you provide your last 12 months of net rental revenue (1099 or owner statements), we commit in writing to deliver at least 90% of that monthly average, and if we miss the bar in any month your management fee for the following month is waived.

The fine print, in plain English
  • Eligible after 6 months of service.
  • Calculated on a rolling monthly basis vs your trailing-12-month average.
  • Maximum one waived month per quarter.
  • Excludes documented force-majeure events: natural disaster, city ordinance bans, owner-initiated calendar blocks.
  • Owner provides 1099 / prior statements for the baseline. Cohostbnb does not estimate your prior baseline; you set it.
Promise 02
02

Cleaning + maintenance at-cost. Receipts published.

Every cleaning turn produces a receipt in your dashboard the same day: cleaner name, invoice amount, photos of finished rooms. Same for maintenance. We charge you exactly what the vendor charges us. Zero markup, ever, on any line item.

The fine print, in plain English
  • Cohostbnb margin comes only from the 14% mgmt fee — not from cleaning, maintenance, or any vendor.
  • Maintenance items over $100 require your one-click approval before work begins.
  • Vendor receipts attached as PDF in your dashboard, downloadable at month-end.
Promise 03
03

Month-to-month. No early-termination fee.

Cancel from your dashboard with 30 days notice. We export everything you need (calendar, smart-lock codes, listing photos, guest-message history, 1099-K reconciliation) in one click. Your last payout lands within 30 days of the final guest checkout.

The fine print, in plain English
  • No multi-year contracts.
  • No early-termination fee.
  • No "minimum revenue" clauses.
  • You keep your direct-booking domain and past-guest email list.
Promise 04
04

Airbnb’s AirCover for Hosts — Airbnb’s programme, not ours, and we help you claim on it.

Airbnb operates AirCover for Hosts, which Airbnb describes as including host liability insurance and host damage protection, and which Airbnb states covers Co-Hosts as well as hosts. That cover comes from Airbnb and applies to your Airbnb listing whether or not you work with us — it is not something we add, and we do not resell or underwrite it. Cohostbnb carries no insurance policy of its own and is not a licensed insurer or broker. What we actually do is operational: if a guest-related damage or liability claim arises we prepare and file it with Airbnb on your behalf and chase it to a decision. For the terms, limits and exclusions that apply to you, read Airbnb’s own page (airbnb.com/help/article/3145) — Airbnb sets them, not us.

The fine print, in plain English
  • We hold no policy, so there is no Cohostbnb insurance certificate to send you; AirCover’s terms are published by Airbnb.
  • Capital-improvement claims (HVAC, roof) are not covered by this policy and are owner responsibility.
  • Your homeowner / STR policy is primary. AirCover is Airbnb’s cover, not ours, and no part of it is a substitute for your own insurer.
Promise 05
05

Truvi guest screening on every booking.

Every guest is run through Truvi (formerly Superhog) for ID verification, prior incident history, fraud-risk scoring, and party-booker pattern detection. Bookings flagged high-risk are escalated to your dashboard before acceptance.

The fine print, in plain English
  • Truvi covers Airbnb, Vrbo, Booking.com, and direct bookings.
  • Owner can set custom screening rules: minimum stay, age, prior reviews.
Promise 06
06

A single named human, listed in your dashboard.

Photo, cell phone, email, weekday hours. The same person from onboarding through year ten. We do not change your point-of-contact without your written consent.

The fine print, in plain English
  • Backup POC also listed (for your POC's vacation coverage).
  • No call centers. No "regional team" rotation.
  • Direct text/SMS for time-sensitive issues.
Promise 07
07

You own your data. Always.

Your guest list, your past bookings, your direct-booking domain, your photography — all yours. One-click export at any time, including post-cancellation. Cohostbnb does not resell or syndicate owner data to third parties.

The fine print, in plain English
  • Past-guest email list is yours, exported as CSV.
  • Domain remains in your name (registered through your account or transferred to you).
  • Photography rights transfer to you on day 1.

What we don't do

Pains we honestly don't solve.

Capital improvements

A new HVAC, roof, or appliance is owner expense. We coordinate the vendor and publish their at-cost invoice — but the bill is yours.

Bad weather / market downturns

Our underperformance guarantee triggers at 90% of your prior baseline, not 100%. If your market drops 25%, we share the pain — we do not eliminate it.

HOA bans on STRs

If your HOA bans short-term rentals after you onboard, we cannot undo that. We monitor and alert; we do not lobby.

Insurance gaps from owner-side policies

Your homeowner policy is primary. We hold no liability policy of our own; if you lack STR-specific coverage and a guest sues, Airbnb’s AirCover is Airbnb’s cover on Airbnb’s terms and is not a replacement for your own insurer.

Ready to read the agreement?

Single page. Plain English. Send it to your lawyer; we'll wait.

Get my agreement preview Or run the numbers yourself